A new survey found that 59 percent of people said they would either go elsewhere or shop online if they saw a line in a shop. Almost nine out of ten said insufficient staff numbers cause long checkout lines, while 23 percent said slow payment methods were the cause. The survey also suggested that respondents spend double the time browsing shops online than they do on the street. On average, respondents spent over 2.4 hours a week shopping online. (Telegraph)









